If You’re Still Thinking in Funnels, You’re Already Behind: Why the Customer Journey Just Went Full
Customer Journey Transformation: From Funnels to Choose-Your-Own-Adventure Confessions of a Marketer: The Board Game Analogy Let’s start with a confession: I once tried to explain the modern customer journey to my kids using a board game. I set up Monopoly, mapped out the “awareness” square, the “co